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There are many aspects to consider when making the decision of which CRM software to use.  Price, features and usability are the three aspects most often thought of when considering your options.  However, there are some reasons companies consider when selecting CRM software that should be avoided at all costs. Here are a few, in no …

“You are the makers of our CRM software, right?”  If I could get a user license for every time I’ve heard that from one of our clients, I’d be able to put all of India on a CRM system.  But seriously, it seems to be a very common misconception in our industry that the company …

The thought process on our sales team is that anything is possible.  “No, we cannot do that” is not a phrase any of them is familiar with.  The closest they will get to saying no, is something like “I’ll have to check, but I’m sure we can figure out how to do that.” While our …

Other the years I have had so many experiences in CRM that I am bursting to share! I’ve done things the wrong way most of the time, from which I learn great lessons. Every so often I surprise myself and do something the right way. Great lessons here too. This blog will simply be a …

By: Steve Snapp, Sr. CRM Consultant, ISM with Swain Scheps, IT Project Manager/Technology Writer Between the decision to implement an enterprise-wide software solution and its adoption and acceptance by users, lies perhaps the most treacherous ground in the corporate IT landscape… Research group after research group report that an extraordinarily high percentage of software projects …

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