Salesforce CRM

Salesforce CRM

Making it as easy as possible to share and manage business information is Salesforce CRM from Salesforce.com™ expertise. As the leader in on-demand customer relationship management, Salesforce.com alone delivers innovative point-and-click customization technology to capture each company’s unique differentiators. Combine this with Salesforce.com award-winning functionality, proven integration, global capabilities and the best user experience, and the result is CRM success. That’s why Salesforce CRM from Salesforce.com™ has a customer satisfaction rate of over 95% and a 93% referral rate.

By aligning people, process, and technology, ISM takes businesses to the next level with Salesforce CRM. ISM helps streamline your organization’s unique structure with the most powerful online CRM. Our experienced team of developers ensures that your implementation of Salesforce CRM will work seamlessly with unparalleled productivity, revenue, and business results.


Take your business success to a whole new level

If your business isn’t using salesforce.com to manage your customer relationships, you’re missing out on the most complete solution in the industry. Why do nearly 60,000 companies rely on this web-based, dynamic, low-cost CRM? Because it works. With ISM and the innovative tools of Salesforce CRM, including customer satisfaction and marketing programs, it’s easier than ever to keep tabs on every lead, every deal and every customer.

Since you’re not an IT professional, salesforce.com doesn’t hassle you with software or hardware installations, cumbersome upgrades or tedious training. Everything is hosted in the cloud and is continually maintained and updated to reflect your changing needs. In a matter of days, you’ll be capturing and tracking leads and marketing your business, wondering how you ever managed without it.

The leader in customer relationship management (CRM) and cloud computing

Sales

Salesforce CRM gets you started in days, ensures you act on every lead, and arms every rep to win. Plus it’s as easy to use as the best consumer Web sites. That’s why it’s the world’s #1 sales application. Get sales success you can count on—not next year or even next quarter, but right now.

Learn more »

Customer service

To satisfy today’s customers, you’ve got to be present everywhere they turn for support. Salesforce CRM connects you to every channel: your call center, your Web self-service community, and even social networks. All on a single, cloud-computing platform that’s incredibly easy to use—for less training, faster resolutions, and happier customers.

Learn more »

Marketing

With Salesforce CRM, you can put the latest Web technologies to work building pipeline while working hand-in-glove with sales. Launch email and search marketing campaigns, manage all your cross-channel programs from one place, and track leads from capture to close. Increase business…and prove marketing ROI and impact…starting today.

Learn more »

Partner management

Salesforce CRM is the fastest path to a loyal, highly profitable partner community. Salesforce.com’s cloud-based platform lets your reps collaborate with channel salespeople as a unified team—in real time. Recruit more partners faster, efficiently hand off leads, help partners win more deals, accelerate joint sales, and side step channel conflicts.

Learn more »

AppExchange applications

Enlarge your CRM with components and industry-specific extensions. Or expand cloud-computing success into areas like risk management, finance and administration, HR, and business intelligence. All this and much more await you on the AppExchange—your one-stop shop for cloud-computing business applications, all pre-integrated with Salesforce CRM.

Learn more »

Editions

Whether you’re looking for basic sales and marketing apps, an unlimited CRM platform for your entire business, or anything in between, there’s a Salesforce CRM edition just right for you. Whichever one you choose, you benefit from 29 generations of cloud-computing innovation, legendary ease of use, and the success stories of our 59,000-plus customers.

Learn more »

The world’s #1 sales application

Can you imagine what it would be like if you had to install custom software every time you visited a website? Why should your sales force automation(SFA) application require you to be chained to a single computer, just because it’s the only one that’s “current?” It’s time to take your efforts into the cloud with Salesforce CRM.

Suddenly, everything you need to do your job is in one place, online. Everyone sees the same information at the same time, in real time. Efficiency now comes standard—reps are freed from numbing admin tasks and can close more deals. Sales managers are able to forecast with confidence and ease.

Who keeps the dynamic, web-based software current and running smoothly? Salesforce.com. Who has seen the last of painful upfront hardware costs and ongoing software installation and upgrades? Nearly 60,000 companies—and you.

Accounts and Contracts

Accounts and contacts

Everything you need to know about your customers and prospects is right here—all in one place.


Marketing and Leads

Marketing and leads

Now you can close that gap between marketing and sales forever. That means better quality leads—and more of them.


Opportunities

Opportunities

When you have a critical deal—or deals—in the works, you can’t afford to let anything slip through the cracks.


Analytics and forecasting

Analytics and forecasting

You can’t move with speed and efficiency when you’re flying blind. Get the insight you need to keep your sales on track.


Approvals and workflow

Approvals and workflow

Nothing should impede the momentum of your sales efforts. With these tools, any barriers in your sales processes are eliminated.


Email and productivity

Email and productivity

Why should you have to change the way you work? With the Sales Cloud, you can work seamlessly with the tools you already use everyday.


Content library

Content library

Don’t waste another minute searching aimlessly for that killer presentation… that new product datasheet… that updated price sheet. It’s right there at your fingertips.


Genius

Genius

Find sales insights when you need them most. Genius connects you with people and resources that will help you close deals.


Partners

Partners

Two sales channels, one view. Now it’s possible to get complete visibility into both direct and indirect sales channels.


AppExchange

AppExchange

Discover hundreds of apps that will expand your sales success. Want more solutions? Look no further.


Mobile

Mobile

Let your reps work anywhere, delivering fast responses to leads and inquiries—from any location on any device.

 

Join the conversation—it’s in the cloud

Because much of today’s business happens online, people expect instant access to data and information. Salesforce.com puts customer service in the same league. When you use the Service Cloud, Salesforce.com’s customer service solution, you’ll have a comprehensive platform with all the tools and applications you need to keep your agents productive and exceed your customers’ expectations.

There’s no software installation or hardware, just a login—it’s all online. Your service will improve in a matter of days, becoming faster and more cost-effective. From the call center to the social web, you’ll be able to track and manage all your customer satisfaction efforts in one place.

You’ll be in good company in the Service Cloud–more than 6,800 service organizations already run on the leader in enterprise cloud computing.

Call center

Call center

Everything you need for a productive call center and happy service agents—all of it as easy to use as your favorite Web site.


Customer portal

Customer portal

Today’s Web-savvy customers expect a lot out of customer self-service. Like rapid-fire answers and vibrant community conversations.


Opportunities

Opportunities

When you have a critical deal—or deals—in the works, you can’t afford to let anything slip through the cracks.


Social

Social

Wherever your customers are, you’ll be there. Join the conversation in Web communities like Twitter and Facebook.


Knowledge

Knowledge

Deliver the right answer the first time—everywhere.


Analytics

Analytics

What you don’t know CAN hurt you. Get the insight you need to keep your customer service operation performing at its best.


Email

Email

It’s easy to provide lightning-fast service when you have these email tools at your fingertips.


Chat

Chat

Do your customers hate to wait? Deliver real-time service with integrated chat.


Ideas

Ideas

Your customer community has some great answers and ideas – Use them.


Search

Search

Help customers find answers the first place they turn: their favorite search engines.


Partners

Partners

Work together easily, and everyone wins: Your customer service is faster and more cost effective.


Mobile

Mobile

Great service goes well beyond the call center. Deliver it from any location on any device.

 

Sales and marketing, working hand-in-hand

Marketing and sales are no longer independent functions—your Salesforce customer relationship management(CRM) solution works as hard for marketing as it does for sales, and coordinates the two in the cloud.

Since salesforce.com has one of the only CRM-based solutions to offer such tools, it’s never been easier to launch and track your marketing efforts. You’ll be able to deploy campaigns quickly, measure ROI and make adjustments to optimize your mix, making the best use of every precious dollar.

  • Search engine campaigns
  • Cross-channel program mangement
  • Paid-per-click (ppc) campaigns
  • Lead capture and tracking

And because it’s a cloud-based platform, all your account activity is available online, anytime and from anywhere. Sales and marketing—working together more smoothly and effectively than ever before.

Campaigns

Managing campaigns is no longer a disjointed process across different systems. You have one command center for multichannel campaigns with a consolidated view of campaign spending and performance.


Leads

Now you can manage leads over their entire lifespan: tracking leads after they’re converted to opportunities and then all the way through the sales cycle to closed business.


Web site

Leads that come in from your Web site go directly into Salesforce CRM for appropriate distribution and tracking. Setting up branded landing pages and automating Web lead capture is just a matter of clicks.


Google AdWords

Salesforce CRM and Google AdWords are seamlessly integrated—ensuring that your search marketing campaigns are flawlessly executed and tracked alongside your other marketing activities.


Email marketing

Plan and execute high-impact email campaigns to prospects and customers. Integrated response tracking lets you easily measure the results.


Customization and integration

With the Force.com platform, you can create applications that fit your business, easily and on the fly. Any process. Any integration. Any UI.


Content and collateral

Manage sales and marketing content with all the ease of the consumer Web. Publish the best, most up-to-date collateral with just a few clicks so sales can find it right when they need it.


Marketing analytics

Marketers no longer have to lean on IT to track marketing ROI. Out-of-the box and custom reports put actionable data at your fingertips, with deep drill-down visibility into pipeline, leads, and campaign results.

 

Get more revenue from indirect sales

When you extend your Salesforce CRM success to include your partner community, they’ll return the favor. Indirect sales are valuable sales, and sales you can see a piece of. Salesforce.com’s easy-to-use web-based CRM allows internal reps and channel partners to work as a single team, accessing integrated internal and external resources online.

Point your partners to your own fully branded partner portal, created by you with ease. And strengthen relationships with partners and keep them loyal and engaged with Salesforce’s social web features. No other low-cost small business software gives you the tools to manage your partner communications in real time to share sales information and follow joint processes.

When you consider that the Salesforce CRM has no upfront capital investment and no software to deploy and maintain, you’ll wonder how you grew without it.

Partner recruitment

With a compelling partner portal branded as an extension of your Web site, you’ll easily recruit and accept partners that meet your channel objectives and get them trained and selling more quickly.


Partner sales

Channel managers can instantly share leads and deal information and equip partners with tools and resources to sell more effectively and avoid channel conflict.


Partner portal

A self-service community site gives your partners a forum to readily share ideas and best practices with each other, while providing actionable insight back to you and build greater loyalty.


Partner management

Easy-to-use tools give you full visibility into channel pipeline, performance, and forecasts, helping you manage partners to make them more productive and more vested in your success.


Partner marketing

Drive new business with multichannel marketing campaigns that leverage all your partners for greatest impact. Keep partners consistently “on message” with immediate access to marketing materials.


Partner service

With tight collaboration through Salesforce CRM, you can have your partners responsively handle service issues, or work closely with you to keep customers happy.


Partner analytics and forecasting

Salesforce CRM provides powerful tools for evaluating channel marketing ROI, partner portal adoption, partner engagement, and more. Monitor the deal cycle for red flags and areas for improvement.

 

Cloud-computing innovations from the salesforce.com community

Why spend time and money building new applications when tested and proven solutions are ready and waiting? Find them fast on the AppExchange, the online marketplace for cloud-computing business applications. Choose from more than 800 pre-integrated apps built by salesforce.com partners, customers, and our own expert engineers. With just a few clicks you can find, test drive, and install any of these popular pre-integrated solutions. Many are free, and they all run in the cloud, to keep you focused on business instead of worrying about managing software, servers, and upgrades.

The AppExchange lets you tap into the wisdom of the crowd by showing you which solutions are rated most highly by users, complete with peer reviews. And instead of drawn-out pilots, you can quickly evaluate apps with a full-function “test drive.” For an even deeper dive, install an application into your sandbox test environment before enabling it for other users in your organization.

CRM add-ons, extensions, and apps

From lead scoring to quote/invoice/order, bug tracking, and much more, the AppExchange lets you extend your salesforce.com success to every department and function.


Integration

Choose from an array of integration tools to quickly connect Salesforce CRM with anything and everything—from popular databases, HR, and ERP systems to Google and Facebook.


Business-critical functions

Cloud computing isn’t just for CRM anymore: Run your entire business in the cloud with AppExchange apps for finance and administration, HR, IT management, and other critical areas.


Industry-specific solutions

Every industry has its own unique set of drivers, processes, and workflows. The AppExchange has solutions custom-tailored for managing yours—from right inside Salesforce CRM.

 

The right CRM for right now. And later.

Whatever the size of your company or team—and whatever you want to do with CRM today—salesforce.com has the right solution for you, with a seamless upward path as you grow.

There’s no software to purchase and nothing to download: just a simple, secure, cloud-based subscription. Select an edition that’s right for you today. Then when the time is right, you can easily add more functionality, user capacity, and customization. It’s all up to you.

Group Edition

Get started with basic sales and marketing
Basic CRM for up to 5 users: Generate leads and opportunities, centrally manage contacts and customers, collaborate instantly with everyone, and enjoy full integration with Gmail, Outlook, and Lotus Notes.

Professional Edition

Comprehensive CRM for companies of all sizes
Everything in Group Edition, PLUS: no user limits, reports and analytics, sales forecasting, custom dashboards, support case tracking, mass email and campaign management, and mobile access. All with privacy controls and Salesforce CRM’s legendary ease of use.

Enterprise Edition

Advanced CRM for even the most complex enterprises
Everything in Professional Edition, PLUS: workflow and approvals, advanced security, a content library, offline access, and sales territory management. Comes complete with an API for seamless application integration and a development sandbox to extend your CRM with custom apps.

Unlimited Edition

Ultimate power to run CRM and your entire business
Everything in Enterprise Edition, PLUS: 24×7 Premier Support, a dedicated administrator, complete mobile access, a full sandbox environment for testing and training, and massive storage. Expand your cloud-computing success beyond CRM with unlimited capabilities for customization and development.