Successful CRM implementations are rarely executed entirely in-house so the right consulting team can make or break your substantial CRM investment. If a CRM consultants specialize in one technology solution, it's a clear sign that they will neglect your business process in favor of that software solution. Similarly, a focus on your business process without regard for a software match is an equally flawed approach. The right consulting team will dig deep into your organization’s business processes and help you select the platform most suited for your unique needs. You can’t implement software to fix a problem unless you understand the problem and have a clearly defined plan on how to fix it.

ISM’s team is comprised of some of the best talent in the CRM industry, bringing a wealth of experience and value to its clients. ISM forms collaborative relationships with its clients to offer the necessary business and technical consulting services required to deliver successful sales effectiveness and CRM programs.

Today, with over 250 successfully planned and implemented CRM projects, ISM is recognized as a leading facilitator of CRM success. Together we can deliver the ultimate customer experience!

Effective CRM aligns People, Process and Technology to achieve measurable business results. ISM helps clients successfully leverage CRM through leadership in strategy, business process requirements, technology selection, implementation, and support. Our methodologies and expertise adhere to the best practices from the most respected minds in the CRM and business process consulting industry.

Our deep knowledge of leading CRM applications enables us to deliver faster, more effective and sustainable results. As an unbiased reseller of multiple CRM software solutions for the mid-market, you can rest assured we won’t try to shove a square peg in a round hole. We will find the best possible solution for your core business processes. We represent SalesLogix from Sage Software, Salesforce.com and Microsoft CRM. If the fit is still not perfect, we will customize the technology to fit your unique needs. We also sell and support industry-leading tools for data transformation, sales dashboards, and systems integration.

We are not a potluck consulting firm. Our focus is strictly on CRM. We believe in both the qualitative and quantitative benefits of a successful CRM deployment. We will partner with you to bridge the gap between IT and functional business units, and once everybody is on-board, we will create a successful blend of business strategy and technology that will help you achieve measurable results. We are not about implementing software. Our goal is to help you pinpoint, attain and retain lasting customer relationships.