System Integration

So you take the plunge and buy in to the CRM initiative. A rock-solid customer relationship tool is going to allow you to quickly analyze, manage and synchronize customer-care activities across all points of contact. The only problem is you still have to call Sue in accounting to see the status of the account and Fred in shipping is out to lunch so someone will have to call the customer back to let him know if the last order was shipped.]

CRM becomes isolated order in a world of chaos if it’s not tightly integrated with your other backend systems! Integrated systems eliminate:

  • Isolated business initiatives.

  • Informational inaccuracies which negatively affect your organization and your relationship with your customers.

  • Kluged reporting – reports that include manual entries from some other system.

  • Strategy decision-making in the dark.

At ISM we recognize the value of the data maintained in your existing systems and believe that this data can be used by your sales and customer service teams to provide a superior customer experience and drive revenue growth. A company must have a reliable method for sharing and managing business information across these functional business units with all points of contact.

System integration simplifies data for your sales and customer service teams. By having one central platform for the frontline engaging the customer, your team will have all it needs to provide the top-quality service your customers deserve and have grown to expect.

fix or buy


At ISM we have deep expertise in all of the latest CRM software and technology so we can be objective about the software package you really need. Give us a call today and we will give you a guided comparison demo so you can see the differences in each of the solutions you are considering.

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What's a Business Case?

A Business Case is the starting point for anyone thinking about a new CRM project. It is a document that defines:

1. The expected outcomes of a new CRM initiative

2. Obstacles to success

3. Your CRM success methodology

4. Project roles for the company and its CRM vendor(s)

5. A preliminary budget and ROI estimate

6. A preliminary timeline for the CRM project


Most companies walk to new CRM projects unprepared.
A good Business Case ensures that you will not. Give us 40 minutes and we will build your entire Business Case for you at no charge. Call us today at 1-877-553-0485.

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