I was in a meeting with a sales team a few days ago and the subject came up of User Adoption in Salesforce.com.  I love this conversation because it didn’t take 30 seconds before one of the Medical Sales Reps said he thought CRM was just a tool for management to babysit the reps.   Unfortunately, in many […]

A prospect called me several days ago and told me that they had been using Salesforce for almost a year and they weren’t sure if they were really getting a lot of value from it.  He said they eventually want to leverage the Sales Cloud and use it for Lead Management, Lead qualification, Opportunity Management, […]

You have GOT to be kidding.  Who wants their customers to see their prom pictures? Well, no one, I’m thinking.  Should I be concerned that I used to have braces and a mullet? I digress.  But that’s not what people mean when they talk about Social Networking for Business.  I have been struggling for a […]