I was in a meeting with a sales team a few days ago and the subject came up of User Adoption in Salesforce.com. I love this conversation because it didn’t take 30 seconds before one of the Medical Sales Reps said he thought CRM was just a tool for management to babysit the reps. Unfortunately, in many […]
Read more »A prospect called me several days ago and told me that they had been using Salesforce for almost a year and they weren’t sure if they were really getting a lot of value from it. He said they eventually want to leverage the Sales Cloud and use it for Lead Management, Lead qualification, Opportunity Management, […]
Read more »You have GOT to be kidding. Who wants their customers to see their prom pictures? Well, no one, I’m thinking. Should I be concerned that I used to have braces and a mullet? I digress. But that’s not what people mean when they talk about Social Networking for Business. I have been struggling for a […]
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