Empower your organization with the information necessary to build and support long-term customer satisfaction and loyalty.
Using CRM, you can make the most of every customer contact, optimizing business opportunities and customer satisfaction. CRM brings you real-time access to relevant customer data.
Your customer support department must develop the relationships that create customer loyalty and generate repeat sales. ISM will ensure that your CRM provides customer support teams with the tools to:
- Provide your customer service reps with a clear 360° view into how much business clients do when the reps take the clients’ calls
- Track and review all the communications you have with your clients
- Increase call center efficiency and deliver higher levels of customer service
- Create cross-sell and up-sell opportunities
- Track all the customer-reported cases from start to finish as per your customer support process and established work-flow
- Rapidly and accurately resolve customer issues and complaints
- Reduce complaints about poor service/attentiveness and minimize escalated calls
- Reliably measures customer satisfaction
- Customize the case-specific reports and dashboards